Where do we deliver to?
We offer a delivery service via independent carriers. We do not currently offer delivery outside of the UK on this website.
How quick do we deliver?
Deliveries to most areas are sent on a next working day service (does not include Saturdays, Sundays & Bank Holidays).
In more remote areas and offshore addresses a next day service may not be available and we will use an economy service which may take up to 5 working days.
For small items, up to 2kg in weight, we will use Royal Mail 48 business parcel service, please allow up to 3 working days for delivery. A signature is not required for this service.
We will attempt to dispatch all orders received before 2pm that same day. Orders placed outside of normal office hours or at weekends will be dispatched on the next working day. For example if you place your order on Saturday, we will normally deliver it on the following Tuesday.
How much does delivery cost?
Delivery costs are automatically calculated during the online ordering process, once you have given us your address. All deliveries are charged according to weight and destination. When ordering online we will use your delivery address post code to calculate the delivery charge.
For UK mainland deliveries (excluding Scottish Highlands and remote areas) :
Small parcels weighing up to 2kg £4.00 (Royal Mail 48 – 2 working days)
Large Parcels weighing up to 2kg £7.00 (Next Working Day)
Parcels weighing up to 30kg £10.00 (Next Working Day)
Parcels weighing up to 50kg £20.00 (Next Working Day)
Palletised delivery over 50kg £48.00 (Next Working Day)
What about heavy items?
When ordering heavier items, where the order contains an item which is over 30kg in weight, you may need to assist the delivery driver. The delivery is a kerbside service which will be made by one driver who is only contracted to deliver to the outside of your premises or home. They will usually help you unload the goods and move them to your desired location but they cannot unload very heavy items without assistance. Please ensure there is somebody available to help unloading.
Can I give special delivery instructions?
If your address is difficult to find, it may be helpful to provide us with some additional instructions using the space provided during the online checkout process. For example you can request the delivery to be made on a particular day that suits you. Unfortunately we cannot offer any timed deliveries, our carriers operate between 8am and 6pm. If you have to leave the delivery address on the day you are expecting a delivery please make alternate arrangements with a neighbor and leave a note on your door. If nobody is there when our carrier calls they will leave a card with a reference number and a telephone number of the local depot. You can then call them to re-arrange the delivery. Please note that Charnwood will get charged for every failed delivery attempt plus the re-delivery and your co-operation is greatly appreciated to minimize such charges.
What if something goes wrong?
Charnwood offers a delivery service via independent carriers. It is the recipients responsibility to check that the number of parcels is correct and that they are in satisfactory condition before signing the carriers consignment note.
Any problems must be noted on the carriers consignment note. Once the carriers note is signed, goods are accepted as received in good condition and Charnwood cannot accept any claims. If there is any discrepancy, the statement ‘received in good condition’ must be deleted. To sign the note ‘unchecked’ is not recognised by the carriers, their insurers or ourselves. Claims for transit damage or short deliveries must also be notified in writing to Charnwood within 48 hours of receiving the goods, responsibility will not be accepted for claims of non delivered or damaged goods after this time.
Do I have to pay VAT?
All orders placed on this website are subject to VAT @ 20%
If you live in the Channel Islands you are exempt from VAT. Please contact us by phone or email to place an order.
