Delivery

Delivery

 

Where do we deliver to?

Where do we deliver to?

We offer a delivery service via independent carriers. We can deliver to all addresses within the British isles. We also offer a limited delivery service within the Europe. Each product has a shipping area included in the description.  


How quick do we deliver?

How quick do we deliver?

Machinery deliveries to most areas are sent on a next working day service (does not include Saturdays, Sundays & Bank Holidays) In more remote areas and offshore addresses a next day service may not be available and we will use an economy service which may take up to 5 working days. All deliveries must be signed for.

For small items, under 1kg in weight, we will use Royal Mail 1st class service, but please allow up to 5 working days for delivery. A signature is not required for this service.  

We will attempt to despatch all orders received before 3pm that same day. Orders placed outside of normal office hours or at weekends will be despatched on the next working day. For example if you place your order on Saturday, we will normally deliver it on the following Tuesday.


How much does delivery cost?

How much does delivery cost?

Delivery costs are automatically calculated during the online ordering process. All deliveries are charged according to weight and destination. When ordering online we will use your delivery address post code to calculate the delivery charge.


What about heavy items?

What about heavy items?

When ordering heavier items, where the order contains an item which is over 30kg in weight, you may need to assist the delivery driver. The delivery is a kerbside service which will be made by one driver who is only contracted to deliver to the outside of your premises or home. They will usually help you unload the goods and move them to your desired location but they cannot unload very heavy items without assistance. Please ensure there is somebody available to help unloading. 


Can I give special delivery instructions?

Can I give special delivery instructions?

If your address is difficult to find, it may be helpful to provide us with some additional instructions using the space provided during the online checkout process. For example you can request the delivery to be made on a particular day that suits you. Unfortunately we cannot offer any timed deliveries, our carriers operate between 8am and 6pm. If you have to leave the delivery address on the day you are expecting a delivery please make alternate arrangements with a neighbour and leave a note on your door. If nobody is there when our carrier calls they will leave a card with a reference number and a telephone number of the local depot. You can then call them to re-arrange the delivery. Please note that Charnwood will get charged for every failed delivery attempt plus the re-delivery and your co-operation is greatly appreciated to minimise such charges.


What if something goes wrong?

What if something goes wrong?

Charnwood offers a delivery service via independent carriers. It is the recipients responsibility to check that the number of parcels is correct and that they are in satisfactory condition before signing the carriers consignment note.

Any problems must be noted on the carriers consignment note. Once the carriers note is signed, goods are accepted as received in good condition and Charnwood cannot accept any claims. If there is any discrepancy, the statement 'received in good condition' must be deleted. To sign the note 'unchecked' is not recognised by the carriers, their insurers or ourselves. Claims for transit damage or short deliveries must also be notified in writing to Charnwood within 48 hours of receiving the goods, responsibility will not be accepted for claims of non delivered or damaged goods after this time.


Do I have to pay VAT?

Do I have to pay VAT?

If your delivery address is within the EU and you are a VAT registered business, you will be able to buy without the application of VAT, if you provide us with your VAT number. We can only deliver goods to the registered address of the business.

If you live in the Channel Islands you are exempt from VAT.

In either of these cases you will need to contact our sales office directly to place an order.


What if I live outside of the British Isles?

What if I live outside the Shipping Area?

We cannot currently deliver outside of the Shipping Area displayed with each product. Any overseas customers are invited to arrange there own transport and collect goods directly from our warehouse. We can provide information about packing sizes and weights as required. To use this service you can select the 'collect in Store' option during the checkout.

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Company Information

Address

Charnwood Machinery Ltd.
Cedar Court, Walker Road,
Hilltop Industrial Estate, Bardon,
Leicestershire, England, LE67 1TU

Phone Number

01530 516 926

Fax

01530 516 929

Email Address

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