Terms & Conditions

Terms & Conditions of Business

 

The Law

When buying goods and services on the internet, the consumer is entering a legally binding contract. In all cases UK law is the applicable law.

 

Right to refuse to supply

Charnwood retain the right to supply or refuse to supply any person or persons or company with goods.

 

Retention of title

All goods remain the property of Charnwood until payment has been received by the company in full.

 

Payment terms

Payment must be recieved before goods are despatched. Payment will be accepted by Sagepay, Paypal, cheque, BACS, bank transfer and credit/debit cards.

 

Prices

The price payable for the goods shall be the ruling price as published in the price list current at date of despatch of the goods.

 

Deliveries

We can deliver to all addresses within the british isles. Deliveries to most areas are sent on a next working day service (does not include Saturdays, Sundays & Bank Holidays) If a next day service is not available we will use an economy service which may take up to 5 days. All deliveries will be charged according to weight and destination. It is the customers responsibilty to ensure they have selected the correct delivery area. In cases where the wrong area is selected, we may have to refuse the order.

 

Damages

Charnwood offers a delivery service via independent carriers. It is the recipients responsibility to check that the number of parcels is correct and that they are in satisfactory condition before signing the carriers consignment note. You may ask the driver to wait while you inspect the goods if necessary.

Any problems must be noted on the carriers consignment note. Once the carriers note is signed, goods are accepted as received in good condition and Charnwood cannot accept any claims. If there is any discrepancy, the statement 'received in good condition' must be deleted. To sign the note 'unchecked' is not recognised by the carriers, their insurers or ourselves. Claims for transit damage or short deliveries must also be notified to Charnwood within 48 hours of receiving the goods, responsibility will not be accepted for claims of non delivered or damaged goods after this time.

 

Returns Policy

As a consumer you have the right to cancel up to 7 working days after delivery. For our full policy click here

 

Product descriptions

All descriptions are given in good faith but may change without notice and do not form part of any sale contract. E&OE.

 

Back order Policy

Charnwood operate a back order policy. We do not operate a supply or cancel system. Any order received for items which are not immediately available from our stock will be backordered. Backordered items will be despatched as soon as stock arrives, we will notify the customer as this happens.

 

Consequential loss

Charnwood does not take responsibility for losses or damage which may occur due to the none performance of any of the goods supplied. Nor inconvenience caused by delayed deliveries.

 

CE conformity

All goods supplied conform to current European manufacturing standards and where appropriate carry the CE mark.

 

Our website material

You may download and print extracts from our website for your own use provided that it is not altered in any way, no graphics are used without the accompanying text and that our copyright and trade mark notices and this notice appear on all copies. All copyright and other intellectual property rights on this website, including all photos and graphics are owned by us or our licensors. Any other use of any material on our website, apart from that detailed above is prohibited.Except for the above permission, no part of our website is to be included in any public or private electronic retrieval system or service without our express permission. Any right not expressly granted in these terms are reserved.

 

Website availability

We will endeavour to ensure that our website is available 24 hours per day but we will not be liable if for any reason the Website is not available at any time or for any period. In the case of system failure, maintenance or repair or for reasons beyond our control, access to our website may be suspended.

 

Who we are

Charnwood is a trading name of Cooks Export Services Ltd
Registered in England No. 1316450
VAT number GB 290 2170 80

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Company Information

Address

Charnwood Machinery Ltd.
Cedar Court, Walker Road,
Hilltop Industrial Estate, Bardon,
Leicestershire, England, LE67 1TU

Phone Number

01530 516 926

Fax

01530 516 929

Email Address

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